Refund Policy
Refund Policy
Effective Date: 16 February 2025
Thank you for shopping with us! We strive to provide high-quality food and groceries with excellent service. If you are not satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- The item received is damaged, defective, or expired.
- The wrong item was delivered.
- The order was not delivered within the promised timeframe.
- Perishable goods that arrive spoiled or unsafe to consume.
Non-Refundable Items:
- Change-of-mind returns are not accepted.
- Opened or partially consumed food items.
- Items that have been mishandled after delivery.
- Gift cards and promotional items.
2. Refund Request Process
To request a refund, please follow these steps:
- Contact our customer support within 02 days of receiving the item.
- Provide your order number, a description of the issue, and photos (if applicable).
- Our team will review your request and respond within 05 business days.
- If approved, a refund will be issued to your original payment method within 05 business days.
3. Return of Products
- In some cases, we may require the return of the item before processing a refund.
- If a return is needed, we will provide instructions on how to send the item back.
4. Late or Missing Refunds
- If you haven’t received a refund within the expected timeframe, please check with your bank or payment provider.
- If the issue persists, contact our support team for further assistance.
5. Contact Us
For any refund-related inquiries, please contact our customer service at:
Email: taishohalalmart@gmail.com
Phone: 090 6366 8986
Business Hours: 10:00-21:00
We appreciate your trust in our service and look forward to serving you again!